Privacy Policy

Effective date: 02/02/26
Last updated: 02/02/26

Joind (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joind.com.au, make enquiries, or purchase product samples via our Shopify store.

By using our website, you agree to the practices described in this Policy.

1. Who We Are

Joind is an Australian business supplying architectural door profiles, joinery materials, and finishes.
Our registered office and operations are based in Victoria, Australia.

2. Information We Collect

We may collect personal and non-personal information from you when you interact with our website, including:

Personal Information

  • Name, email address, phone number, and company details (e.g. for trade enquiries or quotes).

  • Billing and shipping information for sample purchases.

  • Any information you provide through forms, emails, or account creation.

Automatically Collected Information

When you browse our website, we automatically collect certain data including:

  • IP address, browser type, and device information.

  • Pages viewed, time spent on site, and referring websites.

  • Cookies and analytics identifiers (used to improve user experience and website performance).

This data does not personally identify you unless combined with personal information.

3. How We Collect Information

We collect information through:

  • Website forms, enquiry submissions, and email correspondence.

  • Shopify checkout process for sample purchases.

  • Cookies and third-party analytics tools (e.g. Google Analytics).

You can disable cookies in your browser settings, but some website features may not function properly.

4. How We Use Your Information

We use collected information to:

  • Process sample orders and deliver requested materials.

  • Respond to enquiries, quotes, or trade account requests.

  • Improve our website, services, and user experience.

  • Send order updates or information you’ve requested.

  • Comply with our legal and accounting obligations.

We do not sell or rent personal information to third parties.

5. Disclosure of Information

We may disclose your information to:

  • Trusted service providers who assist with website hosting, payment processing (Shopify, Stripe, etc.), shipping, and email delivery.

  • Professional advisors (accountants, lawyers) where required for compliance.

  • Government or regulatory authorities if required by law.

All third-party partners are required to handle your information securely and in accordance with Australian privacy laws.

6. Shopify and Third-Party Services

Our sample store is hosted on Shopify, which provides the online e-commerce platform.
Your data may be stored through Shopify’s data storage, databases, and applications.
They store your data on secure servers behind a firewall, primarily located in Canada and the United States.

For more information, please review Shopify’s Privacy Policy.

We may also use third-party analytics tools such as Google Analytics.
You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Access and Correction

You may request access to, or correction of, your personal information held by us by contacting our office (see section 11).
We will respond to all such requests in accordance with the Privacy Act 1988 (Cth).

9. Retention of Information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by Australian law.
When no longer needed, information is securely deleted or de-identified.

10. International Transfers

Some third-party service providers (e.g., Shopify, Google) may store or process your information outside Australia.
By using our website, you consent to such transfers, provided they are handled under equivalent data protection standards.

11. Contact Us

For privacy-related enquiries, data access requests, or complaints, please contact:

Joind
Email: hello@joind.com.au
Website: https://joind.com.au
Victoria, Australia

We aim to respond to all privacy enquiries within 10 business days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated “Effective date”.
We encourage you to review this Policy regularly to stay informed.